The Arizona Appraisal Clause Playbook
Arizona treats the appraisal clause as a contractual right that survives even if the carrier marks your claim "closed." Once you invoke in writing, Arizona carriers are bound by A.A.C. R20-6-801 (Unfair Claims Settlement Practices). to participate — Arizona policies include the standard appraisal clause; either party may demand binding appraisal.
Where to send the demand
Send the written demand by certified mail with return receipt to the claims address on your declarations page. Cc the adjuster by email so there is a same-day timestamp. In Arizona, keep a parallel copy ready for the Department of Insurance (1-602-364-3100) — you do not have to file it, but having it prepared accelerates carrier responses.
Umpire selection in Arizona
Umpire selection in Arizona is typically a phone call between the two appraisers from a short list of mutually-trusted names. Court appointment is rare and is reserved for cases where one side refuses to cooperate.
Timeline expectations
Typical 33-day rhythm — demand letter, appraiser exchange, position memos, and either a stipulated number or an umpire award. State law does not set hard deadlines, so dates compress when both sides cooperate and stretch when one side stalls.
Who pays what
Cost is shared: each side covers its own appraiser, and the umpire (if needed) is paid equally by both parties. Most ACV appraisal-clause matters resolve before the umpire is even retained, so 60–70% of cases pay only their own appraiser's fee.
Two tactics that move Arizona carriers fastest
- Refuse to discuss ACV verbally after invocation. All communications should be written and copied to your file. The appraisal process is contractually a paper exercise.
- Document the request: send the demand by certified mail, retain the green card, and email a PDF copy to the adjuster the same day. Carriers regularly claim verbal invocations never happened.
Three pitfalls that void or weaken the clause in Arizona
- Letting the carrier choose the umpire unilaterally. Umpire selection is mutual; if the carrier names one without your agreement, refuse and propose three alternatives.
- Forgetting that the appraisal award is binding on ACV only — it does not resolve coverage disputes, salvage retention, or who is at fault.
- Calling the appraisal demand a "complaint" or "dispute." Use the exact phrase "I am invoking the appraisal provision of my policy" so the file routes correctly.
Arizona appraisal-clause demand letter (copy-ready)
Replace bracketed fields with your claim details. Send certified mail with return receipt to the claims address on your declarations page. Cites A.A.C. R20-6-801 (Unfair Claims Settlement Practices)..
[Date]
[Carrier name]
[Claims address from your declarations page]
Re: Claim No. [your claim number]
Policy No. [your policy number]
Insured: [your name]
Loss date: [date]
Loss location: Phoenix, AZ
To Whom It May Concern:
Pursuant to the appraisal provision of the auto policy referenced
above, and consistent with A.A.C. R20-6-801 (Unfair Claims Settlement Practices)., I am hereby invoking the
appraisal clause to determine the actual cash value of my totaled
vehicle.
I have appointed [appraiser name, license, contact] as my appraiser.
Please identify your appraiser within ten (10) business days of receipt
of this letter so that the appraisal may proceed. If the two appraisers
cannot agree, they shall jointly select a competent and disinterested
umpire as the policy provides.
This letter is sent by certified mail with return receipt requested.
All further communications regarding ACV should be in writing.
Sincerely,
[Your name]
[Address, phone, email]This template is a starting point, not legal advice. We'll send a tailored demand on your behalf as part of every Auto ACV engagement in Arizona.