The Tennessee Appraisal Clause Playbook
In Tennessee, the appraisal clause is the only mechanism that forces a carrier off its first ACV number without filing suit. Tennessee auto policies include the standard binding appraisal clause. The governing authority is Tenn. Comp. R. & Regs. 0780-01-05 (Unfair Claims Practices)., and the resulting award is binding on actual cash value (it does not decide coverage or liability).
Where to send the demand
Route the demand to the dedicated claims office on your declarations page, certified mail. Tennessee adjusters are required to acknowledge within their internal SLA; if you receive nothing within 10 business days, escalate to the Tennessee Department of Insurance (1-800-342-4029).
Umpire selection in Tennessee
If the two appraisers cannot agree on ACV, they jointly select a neutral umpire — usually a senior independent appraiser, a retired adjuster, or a licensed dealer. In Tennessee, most umpires are selected by mutual agreement within 7–14 days; if not, either side can petition the local court to appoint one.
Timeline expectations
Most 31-day timeline: 1–3 days for the carrier to acknowledge the demand, 7–10 days to name their appraiser, 5–10 days for both appraisers to exchange numbers, and 5–14 days for either an agreement or umpire selection. Payment usually clears within 30 days of the signed award.
Who pays what
Cost is shared: each side covers its own appraiser, and the umpire (if needed) is paid equally by both parties. Most ACV appraisal-clause matters resolve before the umpire is even retained, so 60–70% of cases pay only their own appraiser's fee.
Two tactics that move Tennessee carriers fastest
- Cite the policy section number, not just "the appraisal clause." Most carrier policies number the provision; quoting it tells the adjuster you have read the contract.
- Pull your own comp set before the demand goes out. Knowing what local dealer asking prices actually are means you can immediately push back on the carrier's first appraiser position.
Three pitfalls that void or weaken the clause in Tennessee
- Calling the appraisal demand a "complaint" or "dispute." Use the exact phrase "I am invoking the appraisal provision of my policy" so the file routes correctly.
- Letting the carrier choose the umpire unilaterally. Umpire selection is mutual; if the carrier names one without your agreement, refuse and propose three alternatives.
- Walking away from the clause because the adjuster says "that's not how we do it." Adjusters say that on roughly half of all first invocations; the policy still controls.
Tennessee appraisal-clause demand letter (copy-ready)
Replace bracketed fields with your claim details. Send certified mail with return receipt to the claims address on your declarations page. Cites Tenn. Comp. R. & Regs. 0780-01-05 (Unfair Claims Practices)..
[Date]
[Carrier name]
[Claims address from your declarations page]
Re: Claim No. [your claim number]
Policy No. [your policy number]
Insured: [your name]
Loss date: [date]
Loss location: Nashville, TN
To Whom It May Concern:
Pursuant to the appraisal provision of the auto policy referenced
above, and consistent with Tenn. Comp. R. & Regs. 0780-01-05 (Unfair Claims Practices)., I am hereby invoking the
appraisal clause to determine the actual cash value of my totaled
vehicle.
I have appointed [appraiser name, license, contact] as my appraiser.
Please identify your appraiser within ten (10) business days of receipt
of this letter so that the appraisal may proceed. If the two appraisers
cannot agree, they shall jointly select a competent and disinterested
umpire as the policy provides.
This letter is sent by certified mail with return receipt requested.
All further communications regarding ACV should be in writing.
Sincerely,
[Your name]
[Address, phone, email]This template is a starting point, not legal advice. We'll send a tailored demand on your behalf as part of every Auto ACV engagement in Tennessee.