How Kemper undervalues claims
Valuation engine: CCC ONE Market Valuation
- Kemper uses CCC ONE and is known for slower response times than peer carriers — written demands tighten the timeline.
- Kemper frequently issues lowball first offers and resists upward revision without third-party documentation.
- Kemper rarely inspects vehicles in person, relying on claimant photos for condition adjustments.
- Independent appraisals with citable comps consistently improve Kemper settlements by $1,500+.
Georgia laws on your side
Appraisal clause
Georgia auto policies almost universally include an appraisal clause that, once invoked, becomes binding on ACV.
Sales tax & title fees
Georgia insurers must include the Title Ad Valorem Tax (TAVT, 6.6–7%) and title fees in the settlement.
Diminished value
Georgia is the leading state for first-party diminished-value claims (State Farm v. Mabry).
Statute reference
O.C.G.A. §33-6-34 (Unfair Claims Settlement Practices).
How Kemper calculates ACV in Georgia
In Georgia, Kemper runs every total-loss valuation through CCC ONE Market Valuation. The system pulls roughly 9 "comparable" listings within a 95-mile radius of your ZIP code, then applies a base value before stacking deductions. For Georgia claims, Kemper adjusters tend to subtract $1,400–$2,100 as a "condition adjustment" based on photos rather than an in-person inspection, and they almost always omit factory option packages (navigation, premium audio, tow package, advanced safety) that boost ACV in the Georgia private-party market. Georgia insurers must include the Title Ad Valorem Tax (TAVT, 6, but Kemper's first offer in Georgia frequently leaves that line item blank until you push back. The comp radius, the condition deduction, and the option-package omission are the three places where Georgia drivers consistently recover thousands once an independent appraiser re-runs the numbers.
Georgia case study: +$5,040 on a 2020 Tesla Model 3
A metro Georgia client came to us after Kemper offered $20,250 on a 2020 Tesla Model 3 totaled in a rear-end collision. The CCC ONE Market Valuation report pulled comps from outside the local market and missed two factory option packages. We rebuilt the valuation using Georgia-specific dealer asking prices, corrected the mileage adjustment, and added the omitted options. Kemper revised the offer to $25,290 — a $5,040 increase — within 25 days, without invoking the appraisal clause. Representative example; outcomes vary by VIN, condition, and policy language in Georgia.
Case details have been generalized to protect client privacy.